Privacy Policy
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Effective Date: 19 November 2025
At Chat Space Counselling, your privacy and confidentiality are our highest priorities. This policy explains how we collect, use, and protect your personal information when you engage with our counselling services, website, and online booking system.
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1. Information We Collect
We may collect personal information such as:
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Your name, contact details, and emergency contact information
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Relevant personal and health information you share during counselling
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Payment and booking information for session management
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Website or email correspondence for communication purposes
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2. How We Use Your Information
Your information is used only for purposes directly related to your counselling experience, including:
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Providing counselling services and support
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Managing appointments and communication
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Ensuring safety and wellbeing in accordance with ethical and legal obligations
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Maintaining secure client records
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3. Confidentiality and Disclosure
All sessions are confidential. Information shared will not be disclosed without your consent, except where required by law — for example:
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If there is a risk of harm to yourself or others
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If disclosure is required by a court order
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If there are concerns involving the safety or wellbeing of a child or vulnerable person
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4. Data Storage and Security
All client records are stored securely in password-protected and encrypted systems. Only authorised staff have access to this information. Online sessions are conducted through secure, encrypted video platforms to protect your privacy.
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5. Access to Your Information
You may request access to your personal information or ask for corrections if you believe details are inaccurate. Requests can be made by emailing info@chatspacecounselling.com.au.
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6. Online Services and Cookies
Our website may use basic analytics or cookies to improve functionality and user experience. No personally identifiable information is collected through this process.
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7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Chat Space Counselling
📧 enquiries@chatspacecounselling.com.au
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in practice or legislation. The most current version will always be available on our website.